This Privacy Policy explains how TecMatik ("we", "us", or "our") collects, uses, and protects information when you visit our website at tecmatik.com or contact us through our forms. We are committed to protecting your privacy and handling your information with transparency.
1. Information We Collect
We collect information in the following ways:
- Contact Form Submissions: When you fill out our contact or inquiry form, we collect your name, email address, business type, service interest, and message content.
- Cookies: Our website uses essential cookies for basic functionality. You can disable cookies in your browser settings; however, some parts of the site may not function as expected.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and project requests.
- To send you information relevant to services you have requested.
- To understand how visitors use our website and improve our content and services.
- To maintain records of client communications and project discussions.
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Third-Party Services
We use the following third-party services that may process your data:
4. Data Storage and Security
Contact form submissions are sent directly to our email. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including:
- All data transmitted over HTTPS (SSL/TLS encryption).
- Access to stored data limited to authorised TecMatik team members only.
5. Data Retention
We retain contact form submissions and related correspondence for a period of 24 months from the date of submission, or as long as is necessary to fulfil the purposes described in this policy.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request deletion of your personal data.
- Object to the processing of your personal data.
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, please contact us at tecmatik.co@gmail.com. We will respond within 30 days.
7. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
8. Links to Other Websites
Our website may contain links to third-party websites (such as client portfolio sites shown in our "Our Work" section). These sites are operated independently and have their own privacy policies. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before submitting any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: tecmatik.co@gmail.com
- WhatsApp: +971 50 680 4284
- Location: United Arab Emirates